After Sales Supervisor (Motorcycle Background) - Bali

Join MSS Cycle Trading, a leading name in motorcycle sales and service in Bali, as our After Sales Supervisor! If you have a passion for motorcycles and a knack for leadership, this is your chance to oversee our after-sales service operations in one of Indonesia’s most exciting destinations. Our team is dedicated to providing top-notch service and customer satisfaction, and we’re looking for a dynamic leader to help us achieve our goals.

As the After Sales Supervisor, you’ll be at the heart of our service department, managing a team of skilled technicians and ensuring that every customer leaves our workshop with a satisfied smile. You’ll use tools like QuickBooks for inventory management and ServiceMaster for scheduling and tracking service jobs. This role is perfect for someone with 3-5 years of experience in after-sales service, preferably in the motorcycle industry.

📋 Tanggung Jawab Pekerjaan

• Oversee daily operations of the after-sales service department, ensuring high standards of customer service and vehicle maintenance.
• Manage and mentor a team of service technicians, providing guidance and support to help them grow professionally.
• Use QuickBooks to manage inventory and ensure all parts and materials are stocked appropriately.
• Leverage ServiceMaster to schedule and track service jobs, ensuring efficient workflow and timely service completion.
• Conduct regular inspections and maintenance checks to prevent potential issues and ensure vehicle safety.
• Collaborate with the sales team to address customer concerns and provide excellent after-sales support.
• Monitor service performance metrics and implement improvements to enhance service quality and efficiency.
• Ensure compliance with all relevant regulations and industry standards in motorcycle service and maintenance.

🎓 Kualifikasi & Syarat

• 3-5 years of experience in after-sales service, preferably in the motorcycle industry.
• Proven leadership and management experience, with a track record of successfully leading a team.
• Familiarity with QuickBooks for inventory management and ServiceMaster for scheduling and tracking service jobs.
• Strong communication and interpersonal skills, with the ability to build and maintain positive relationships with customers and team members.
• Certification in motorcycle service and maintenance, such as the ASE (Automotive Service Excellence) certification, is a plus.
• Knowledge of local regulations and industry standards related to motorcycle service and maintenance.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Passionate about motorcycles and committed to providing excellent customer service.

🛠️ Keahlian

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