Customer Care MIS Officer

Rapid Technology Indonesia · 📍 Jakarta Raya · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
Rp 5.000.000 – Rp 5.700.000 per month
Rapid Technology Indonesia is seeking a dedicated Customer Care MIS Officer to join our team. In this role, you will be responsible for managing and maintaining our customer care systems, ensuring smooth operations and excellent customer service. If you are passionate about customer care and have a strong background in MIS, we would love to hear from you.

📋 Tanggung Jawab Pekerjaan

Manage and maintain customer care systems and databases,Monitor system performance and troubleshoot issues,Provide technical support to customer care agents,Generate and analyze reports to improve customer care processes,Ensure compliance with company policies and procedures,Coordinate with other departments to resolve customer issues,Train and mentor new customer care agents,Stay updated with the latest industry trends and technologies

🎓 Kualifikasi & Syarat

Bachelor's degree in Information Technology, Computer Science, or related field,Minimum 2 years of experience in MIS or customer care support roles,Strong knowledge of customer care systems and databases,Proficiency in using Microsoft Office Suite,Excellent communication and problem-solving skills,Ability to work well under pressure and meet deadlines,Familiarity with CRM systems is a plus,Fluency in English and Indonesian is a plus

🛠️ Keahlian

Customer care systems managementDatabase managementTechnical supportReport generation and analysisCRM systemsCommunication skillsProblem-solving skillsTraining and mentoring
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