PIC Outlet (Point of Contact) - Yogyakarta

Join Hangry as a PIC Outlet (Point of Contact) and become the heartbeat of our restaurant operations in Yogyakarta! This dynamic role offers the perfect opportunity for hospitality professionals to drive excellence in daily operations while delivering exceptional customer experiences. As the primary point of contact for our outlets, you'll ensure smooth operations, maintain high-quality service standards, and foster a welcoming environment for our valued customers.

Hangry, a beloved food delivery service in Indonesia, is on a mission to bring delicious meals to your doorstep. With a growing presence in Yogyakarta, we're looking for a dedicated PIC Outlet to join our team and help us continue our journey of culinary excellence. In this role, you'll be responsible for overseeing daily operations, managing staff, and ensuring that our outlets run efficiently and effectively.

📋 Tanggung Jawab Pekerjaan

• Oversee daily operations of the outlet, ensuring smooth and efficient service delivery.
• Manage and train staff to maintain high service standards and customer satisfaction.
• Monitor inventory levels and coordinate with the supply chain to ensure timely restocking.
• Handle customer complaints and feedback, resolving issues promptly to maintain a positive reputation.
• Ensure compliance with health and safety regulations, as well as food safety standards.
• Conduct regular outlet audits to identify areas for improvement and implement necessary changes.
• Collaborate with the central team to drive operational excellence and contribute to the overall success of Hangry's outlets.
• Participate in team meetings and contribute to the development of operational strategies and goals.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a similar role within the hospitality or food service industry.
• Proven track record of managing staff and driving operational efficiency.
• Strong communication and interpersonal skills, with the ability to handle customer inquiries and complaints professionally.
• Familiarity with food safety and health regulations, as well as inventory management systems.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Basic knowledge of Microsoft Office Suite, including Excel and Word.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred but not required).
• Fluent in both Indonesian and English, with excellent written and verbal communication skills.

🛠️ Keahlian

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